At Snacks of Berhampur, we take pride in delivering your favorite authentic Odia products safely and promptly. Please read our shipping policy carefully to understand how we process and deliver your orders.
1. Order Processing
- All orders are processed within 1–3 business days after successful payment.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Methods & Delivery Time
We work with reliable courier partners to ensure safe and timely delivery.
Estimated Delivery Time
- Within Odisha: 1–2 business days
- Other States in India: 2–4 business days
Delivery times may vary depending on your location, weather conditions, public holidays, or unforeseen courier delays.
International Orders
For international orders, please contact us on WhatsApp and share your order details. We will confirm product availability, shipping charges, and the estimated delivery timeline based on the schedule provided by our courier partner.
3. Shipping Charges
- The prices displayed on our website are inclusive of standard packaging and shipping charges within India. Customers are not required to pay any additional shipping fee for eligible orders.
- Free shipping is available only when the minimum order value specified on our website is met. Orders below the minimum order value may not qualify for free shipping or may not be eligible for checkout, as applicable.
- The applicable minimum order value for free shipping will be clearly displayed on our website and during checkout.
International Shipping Charges
For international orders, customers are required to bear the full shipping cost. The shipping charges will be shared based on the rates provided by our courier partner before the order is confirmed.
4. Order Tracking
- Once your order has been shipped, you will receive the tracking details via email or SMS.
- You can track your shipment through the courier partner’s website or mobile app.
5. Incorrect Address / Non-Delivery
- Please ensure that your shipping address and contact details are complete and accurate.
- We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
- If an order is returned due to an incorrect address, additional re-shipping charges will apply.
6. Damaged or Lost Packages
If your package is damaged or lost during transit, please contact us within 24 hours of receiving the shipment (or the expected delivery date for lost packages) and provide photo evidence in case of damage.
We will investigate the matter with our courier partner and provide an appropriate resolution, which may include a replacement or refund where applicable.
7. Packaging
All products are carefully packed to maintain freshness and minimize the risk of damage during transit.
8. Contact for Shipping Queries
For any shipping-related questions or assistance, please contact us:
Snacks of Berhampur
Berhampur, Odisha, India
Phone +91 9778803555 / WhatsApp: +91 9937556727
Email: contact@snacksofberhampur.in